Front office and guest safety and Security Published on June 2, 2015 June 2, 2015 • 23 Likes • 1 Comments The front office communicate guest’s requirement to other departments, which work in close coordination and cooperation to deliver required product and services. Hotel security typically works directly on the hotel property, patrolling the grounds, and in an office, monitoring security cameras or filling out paperwork. A t the same time it is also q uite important that the hotel staff and assets are protected and secure. An inefficient front office will signal disarray within the rest of the company, even if that’s not true. Front office communication with other departments can make or break the guests’ stay at the hotel. The front office of investment banking, mainly deal with sales and trading, which help to boost up profit as much as possible. The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. The tasks performed by a housekeeping department are critical to … The other section of the front office is telephone operator, reservation and business centre. Housekeeping, engineering and security department 1. The Housekeeping department not only prepares clean guestrooms on a timely basis for arriving and staying guests, it also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business. Front desk officers work in hotels, motels and resorts. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Give numbers of Online practice exams of Front Office and measure your performance daily to crack any Competitive Examination for the jobs and interviews in Government Sector,PSUs and Private Sector Apply to Front Office Manager, Hotel Manager, Assistant Front Office Manager and more! Front Office Manager job description. Larger hotels may have more positions, such as loss prevention officer, security guards, bell boys, concierge and shuttle drivers. Post now on job boards. Many hotels may also offer a shuttle service if they are close to an airport, amusement park or other guest attraction. The front office plays a major role in delivering hospitality to guests. security measures at the hotels . RELATIONSHIP BETWEEN FRONT OFFICE AND OTHER DEPT’S. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. On the other hand, a positive customer experience with the front desk is likely to instill trust and confidence in your business. Sometimes, a security guard would be required to maintain certain rules and policies as laid down by his employer. Hotel security officers must watch for unusual, illegal or dangerous activities occurring on the premises. Some of these roles are seasonal, depending on the location of the hotel. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. CHAPTER FOCUS POINT Describe the significant of front office in tourism and hospitality business Construct front office organizational chart line within a hotel or any tourism and hospitality business Explain personnel job specification, responsibilities among position, departments and division within a hotel … Chapter 9: Safety and Property Security 2. fax, printer etc.) It sets the stage for a pleasant or an unpleasant visit. There are different parts in the front office of a hotel, which included reception, providing services when customers asked, mailing information, concierge and employees who manage with money. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Introduction to front office department 1 2. INTRODUCTION TO FRONT OFFICE 1. 3.1 introduction 34 3.2 the hospitality industry 35 3.3 the achievements and progression in the hotel industry 35 3.4 the role of hotel industry in south africa 36 3.5 managerial control in the hotel industry 37 3.6 the rationale behind hotels protection 37 Hotel safety & security 1. It is critically important that all hotel staff be trained on appropriate security procedures for all high traffic areas including the lobby, front desk, baggage storage area, guest entry points, valet, and parking lot and receiving dock areas. Every section of the front office has their own functions. 3,828 Hotel Front Office Manager jobs available on They often patrol hallways, parking lots, stairwells, lobbies, bars and restaurants. Reports To: General Manager / Resident Manager Position Summary: As a Security Chief you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets.Also ensuring that all hotel properties are adequately secured at all times. Front office department plays an important role in image building of a hotel. Individuals may require that visitors be searched before granted entry or that only visitors for which an appointment has been earlier fixed should be granted entry. In a hotel the departments include the front desk and the accounting department. Personal Safety: Legal Liability & Guest Safety Safety Protection of an individual’s physical well-being and health Security Protection of an individual or of business’ property or assets Hotels are not required to … Top 10 Duties, Responsibilities and Role of a Security Guard. Duties & Responsibilities: Great all Guests at all the time in a friendly… Front office staffers typically have the most direct contact with clients. Small, independently owned accommodations like bed and breakfast inns, as well as some campgrounds and recreational facilities, also hire front desk staff to handle receptionist duties and customer service. Checking and monitoring. OTA – Online Travel Agency - Definition / Meaning Main Functions of Bell Desk Department 6 Stages of The Guest Check–In Procedure [With Flowchart] Types of Common Guest Complaints in Hotels Different Booking Source Of Hotel Reservation with Examples Latest Back Office and Other Training. It’s also easy to customize to meet your company or hotel's specific requirements. In general, this position refers to the front desk supervisor at a hotel, who oversees departments such as the front desk, reservations, and anything else on the front end of the hotel. Banking. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. Other departments in which an individual might work in a supervisory role include housekeeping, maintenance, or security. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. These departments view the front office as a communication liaison in providing guest services. Front desk officers work in hotels, health clubs, business offices and office buildings. Hence, communication within and out of front office department needs to be vibrant and positive. Security staff can monitor sensitive areas, such as the front desk, cash drawer, and common areas. Last updated on Jan 5, 2020 . Knowledge of office management and basic bookkeeping; Proficient in English (oral and written) For most businesses, the front office is the reception and sales area … Some guards might be assigned to a stationary post, such as beside an entrance. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily. Front desk officers work day shifts, evening shifts and weekend shifts. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. 6. This is a full-time or part-time entry-level position that requires strategic thinking and a discerning eye. Importance of Security in Hotels By Prince Kumar. Hence, communication within and out of front office department needs to … Some hotels hire full-time bookkeepers, while others use night auditors who work the front desk and handle daily bookkeeping duties overnight. Importance of Front Office Communication. Requirements. Additional duties of a front desk operator may include managing multi-line switchboards, dispatching calls to drivers and delivery people, ordering meals, maintaining files, and handling daily mail and package delivery. Front Office Department (Source: www.salayapavillion) The reception desk includes front office cashier, information, and registration section. Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Monitor office expenses and costs; Take up other duties as assigned (travel arrangements, schedules etc.) Housekeeping, human resources, and security are other departments in a hotel. Latest Front Office Training. 3rd/4th Sem Front Office Notes. Purpose: Responsible to the Front Office Manager for Checking in and Out the Hotel Guests, assisting Our Guest Efficiently, courteously and professionally in all Front Office Related functions, and to maintain a high standard of service and Hospitality at all times. This tutorial teaches the basic terms related to the front office department of the hotel. Basic Duties of 2. A Hotel Front Office. Position Title: Chief Security Officer (CSO) / Security Manager (SM). This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and secure during his stay at the hotel.